For best results, mix 1 scoop (about 10g) of Celvim Collagen into your favorite beverage daily. Stir into coffee, smoothies, soups, or oats — no flavor added, so it blends in easily. Consistent use helps support skin, joints, and gut health.

Order Processing Times

• Orders are processed within 1 to 2 business days after payment is received.
• Orders placed on weekends or public holidays are processed on the next business day.

Shipping Carriers

We deliver Australia-wide using the following reputable shipping partners:

• Australia Post (Standard and Express shipping options)
• Sendle (for selected deliveries)
• Courier services (used for bulk or larger orders)

We select the most efficient delivery method based on your location and order size.

Shipping Costs

• Standard Shipping: Calculated at checkout based on your delivery address and the size/weight of your package.
• Free Shipping: Automatically applied on all orders over $100.

Estimated Delivery Times

• Standard Shipping: Typically delivered within 3 to 7 business days, depending on your location. Deliveries to rural or remote areas may take longer.
• Express Shipping: Available through Australia Post and Sendle, with most express orders arriving within 2 to 4 business days.

Please note: Delivery timeframes are estimates only and may vary due to factors beyond our control, such as weather disruptions, public holidays, or courier delays.

Order Tracking

Once your order is dispatched, you will receive an email with your tracking number and a link to track your shipment.

You can track your order using the following services:

• Australia Post Tracking
• Sendle Tracking

Delivery Restrictions

• We currently only ship within Australia.
• PO Box addresses are accepted by Australia Post but may not be eligible for delivery via Sendle or some courier services. To avoid delivery issues, we recommend using a street address whenever possible.

Delivery Issues and Delays

If your package is delayed, lost, or marked as delivered but has not arrived, please contact our support team at info@celvim.com.au. We will coordinate with the courier service to investigate and resolve the issue promptly.

Undeliverable Orders

If an order is returned to us due to an incorrect address or if it is unclaimed (e.g. not collected from a post office or depot), we will contact you to arrange re-shipment. Additional delivery charges may apply for re-delivery.

Packaging and Sustainability

We take care to pack every order securely to prevent damage during transit. Whenever possible, we use eco-friendly and recyclable packaging materials to reduce our environmental impact.

At Celvim, we want you to be fully satisfied with your purchase. If you are not satisfied with your order, we offer a return policy under certain conditions. Please read the following information carefully:

Return Eligibility

We accept returns for change of mind or incorrect ordering, provided that:

• The product is unopened, sealed, and in saleable condition.
• The return request is made within 30 days from the date of receiving your order.
• The buyer is responsible for the return shipping costs.

To initiate a return, please email us at returns@celvim.com.au with your order number and reason for the return.

Return Process

1. Contact us via email at returns@celvim.com.au within 30 days of receiving your product to request a return.
2. Once approved, you will be responsible for covering the cost of return shipping.
3. Please ensure the product is in its original, unopened, and sealed condition.
4. Send the product back to the following address:

• Return Address: 119 Carnival Bvd, Berwick, VIC 3806, Australia

1. Once we receive and inspect your return, we will process your refund to the original payment method, minus any shipping fees.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at returns@celvim.com.au. We will arrange a replacement or refund at no cost to you.

Exclusions

We do not accept returns for:

• Opened or used products.
• Products that are not in saleable condition.
• Sale items or gift cards.

Refunds

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note, depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account.