FAQs

At Celvim, our collagen is sourced from premium grass-fed bovine and is 100% pure — no additives, fillers, or artificial flavours. It’s odourless, tasteless, and specially formulated to be gentle on even the most sensitive stomachs.

Absolutely. Celvim collagen is a natural food supplement that’s allergen-free and perfectly safe for daily, long-term use by adults who want to support their wellness.

Most orders are dispatched within 1–2 business days of payment confirmation. Standard delivery times are: Metro areas: 2–5 business days, Regional and remote areas: 3–7 business days. All orders include tracking, and you'll receive an email with your tracking link once your order ships.

No. Celvim collagen contains no fillers or additives that commonly cause bloating. It’s ideal for those with sensitive digestion looking for a gentle yet effective food supplement.

Simply mix 1–2 scoops of Celvim collagen into water, coffee, smoothies, or your favourite beverage. It dissolves quickly without changing the taste or texture.

Yes. Celvim collagen is Halal certified and meets strict dietary standards. It’s gluten-free, non-GMO, keto and paleo friendly, and suitable for a wide range of dietary requirements.

Most people notice improvements in skin hydration, joint comfort, muscle recovery, and gut health within 4 to 8 weeks of consistent daily use. Individual results may vary.

Yes! We offer fast, reliable shipping Australia-wide, including to all major cities like Melbourne, Sydney, Brisbane, Perth, and regional areas.

Opened products cannot be returned due to hygiene reasons. However, if you're not satisfied, we're happy to hear your concerns and assist you in the best way possible.

Once your order has been dispatched, you’ll receive a tracking link via email so you can follow the delivery in real-time. You can also use our online chat function to track your order.

We accept credit and debit cards, Apple Pay, Google Pay, and Shop Pay. We do not currently support PayPal, Afterpay, Zip, or other buy now pay later services.

No. At this stage, we ship exclusively within Australia.

Celvim collagen is a natural food supplement and generally well-tolerated. However, if you have allergies or existing medical conditions, we recommend consulting your healthcare provider before starting any new supplement.

Our products are manufactured in a HACCP-certified facility and comply with Australian food safety standards.

Many people do, but if you are on medication or have specific health conditions, it’s always best to check with your doctor or pharmacist first.

Celvim collagen has a minimum shelf life of 2 years unopened when stored in a cool, dry place away from sunlight. Once opened, we recommend using it within 3 months. Reseal the pouch properly after each use to maintain the quality. Always check the packaging for the exact expiry date.

We comply with all Australian privacy laws. Your data is only used to process your orders and enhance your shopping experience. For full details, please read our Privacy Policy.

Please email us at info@celvim.com.au. For urgent issues, call 1300 59 1400 during business hours.

If you need to make changes to your order, please contact us as soon as possible. Once your order has been dispatched, changes may not be possible, but we’ll do our best to support you in every way we can.

Yes, we offer value packs and discounted rates for repeat customers. Be sure to sign up to our email list or check our website for current offers.