Privacy Policy

Last updated: 06-07-2025

Celvim Pty Ltd ("we", "us", or "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services.

1. What Information We Collect

We may collect the following types of personal information:

• Your name, email address, phone number, and shipping/billing address
• Payment details (processed securely via third-party gateways; we do not store credit card information)
• Information about your use of our website, including IP address, browser type, pages visited, and session data
• Any other information you provide to us directly (e.g., through customer support or product enquiries)

2. Why We Collect Your Information

We collect and use your information for the following purposes:

• To fulfil your orders and provide customer support
• To personalise and improve your experience on our website
• To communicate with you about your orders, updates, and promotions
• For analytics and website performance monitoring
• For marketing purposes (only if you opt in)

3. How Your Information Is Protected

We take reasonable steps to protect your personal information, including:

• Using SSL encryption and secure servers
• Limiting access to your data on a need-to-know basis
• Hosting our data with reputable third-party providers with strong security protocols

4. Disclosure of Your Information

We do not sell or rent your personal data. We may share your information with:

• Trusted third-party providers (e.g., payment processors, shipping partners) strictly for business operations
• Regulatory or law enforcement bodies, where required by law

All third-party services used by Celvim are expected to comply with Australian privacy obligations.

5. Your Rights

Under the Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your data, where appropriate
• Withdraw your marketing consent at any time

To exercise your rights, contact us at info@celvim.com.au.

6. Cookies and Analytics

We use cookies and similar technologies to improve site performance, understand user behaviour, and offer relevant content. You can disable cookies in your browser settings if you prefer not to share this information.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page, with the "Last updated" date noted above.

8. Contact Us

For privacy-related questions or complaints, please contact:

Celvim Pty Ltd
3113 G 470 St Kilda Rd, Melbourne, VIC 3004
Email: info@celvim.com.au
Phone: 1300 59 1400

website: www.celvim.com.au

We aim to respond to privacy-related requests or concerns within a reasonable timeframe.